The website located at gardenofwellness.com.au and all related pages (“Website”) is owned and operated by MAX BIOCARE PTY. LTD ABN 95 107 235 692, trading as Garden of Wellness Shop (“Garden of Wellness Shop”, “we”, “our” or “us”). We are committed to protecting your privacy and upholding your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our Website or providing us with your personal information, you consent to the collection, use, holding and disclosure of your personal information in accordance with this Privacy Policy ("Privacy Policy").

1. Personal Information

Personal information means any information about you where your identity is apparent or can reasonably be determined. This may include:

• Your name, address, email address, and telephone number(s)
• Date of birth
• Payment details and billing information (processed securely)
• Your order history and preferences
• Account login information (if applicable)
• Any other information you choose to provide to us through enquiries or feedback

We do not generally collect sensitive information (such as health details) unless it is required to provide you with products or services and you consent.

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Make an enquiry via our website, email, or phone
• Create an account or place an order with us
• Subscribe to our newsletter or marketing communications
• Provide feedback, product reviews, or participate in surveys
• Apply for employment with us

We may also collect information automatically when you use our website (such as cookies, IP address, and browsing behaviour). This helps us improve your shopping experience.

If you choose to remain anonymous or use a pseudonym, we may not be able to provide some services to you.

3. How We Use Your Personal Information

In addition to any purpose notified to you at the time of collection, we may use your personal information for the purpose for which it was provided, for reasonably related secondary purposes, and for purposes such as:

• Supplying and delivering our products and services to you
• Supporting our internal business operations, including administration, analytics, and tracking
• Maintaining and updating your customer account, including order history and preferences
• Conducting marketing activities, including promotions and communications about our products and third-party partner offerings (where you have consented)
• Responding to your enquiries, feedback, or comments
• Improving our website, products, services, and overall customer experience
• Assessing, processing, and managing applications for our products or services, including risk assessments
• Any other purpose you have consented to
• Uses required or authorised by law
• Verifying your identity where necessary

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers and partners who help us operate our website, payment systems, delivery services, or marketing platforms
• Third-party organisations where you have consented to the disclosure
• Government agencies or regulators, as required or authorised by law

We will never sell your personal information to third parties.

5. Access and Correction

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete, or outdated. Please contact us (see section 9). We will respond within a reasonable timeframe and will not charge you for making a correction request.

If we no longer need your personal information, we will take reasonable steps to securely destroy or de-identify it, unless we are required by law to retain it.

6. Direct Marketing & Opting Out

If you have consented, we may use your personal information to send you marketing offers, newsletters, or promotions. These may be delivered by email, SMS, or social media.

You can opt out at any time by:

• Clicking “unsubscribe” in any marketing email
• Following opt-out instructions in SMS messages
• Contacting us directly (see section 9)

Opting out of marketing communications will not affect essential service messages (such as order updates).

7. Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance your shopping experience, analyse site traffic, and personalise content and ads. You may choose to disable cookies in your browser settings, but some features of our website may not function properly.

8. Cross-Border Disclosure

Some of our service providers may be located outside Australia. Where your personal information is disclosed overseas, we will take reasonable steps to ensure it is handled in accordance with this Privacy Policy and the APPs.

9. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access, update or correct your personal information, please contact us:

• Email: cs@gardenofwellnessshop.com.au
• Phone number: 1300 714 548
• Address: Level 1 & 2/667 Chapel St, South Yarra, VIC 3141

If you believe we have breached the APPs, please contact us in writing. A member of staff will investigate and respond to your complaint within 5 business days.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The latest version will always be available on our website.

This Privacy Policy was published on October 6th, 2025.